Refund policy

Last updated: October 25, 2026

Returns

You can return unopened product, in their original box, within 30 days of delivery for a full refund of the product price.

To start a return, email nate@outdoorfolk.co with your order number. We'll reply with the return address. Return shipping is paid by the customer unless the return is due to our error.

For hygiene reasons, we can't accept opened or used products, except as described under Damaged or incorrect items.

Damaged or incorrect items

If your order arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice, at no cost to you.

Pre-orders

You can cancel a pre-order for a full refund at any time before it ships. Just email us with your order number. If we can't ship by the date shown at purchase, we'll email you before that date with a new date and the option to cancel for a full refund.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to post them.